Privacy Policy

PGMEuroCat operates this platform and is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (EU GDPR).

1. Who We Are

PGMEuroCat is a B2B catalytic converter trading platform operated from the United Kingdom. We facilitate the buying and selling of catalytic converters and related precious metal recovery services for verified business clients across Europe and internationally. References to “we”, “us”, or “our” refer to PGMEuroCat.

For any privacy-related enquiries, please contact us at: info@pgmeurocat.com

2. What Personal Data We Collect

We collect personal data that you provide directly to us, as well as data collected automatically during your use of the platform.

2.1 Data you provide to us:

• Account registration details: full name, email address, company name, country, phone number
• Order and enquiry information: contact details, delivery address, order history
• Contact form submissions: name, email, company, subject, and message content
• Business verification documents where required by applicable law

2.2 Data collected automatically:

• IP address and approximate geolocation
• Browser type, version, and operating system
• Pages visited, session duration, and navigation paths
• Referring URLs and search terms used to reach our platform

3. How We Use Your Data

Purpose	Legal Basis
Process your orders and enquiries	Contract performance
Manage your account and authenticate access	Contract performance
Send transactional communications (order updates, confirmations)	Contract performance / Legitimate interest
Respond to contact form submissions and support requests	Contract performance / Legitimate interest
Verify business identity in compliance with anti-fraud requirements	Legal obligation / Legitimate interest
Improve platform functionality and user experience	Legitimate interest
Maintain platform security and prevent fraudulent activity	Legitimate interest / Legal obligation
Comply with applicable tax, accounting, and legal requirements	Legal obligation
Send marketing communications (only with your consent)	Consent

4. Data Retention

We retain your personal data only for as long as necessary for the purposes set out in this policy:

• Account data: retained for the duration of your account and for 2 years after account closure, unless a longer retention period is required by law
• Order and transaction records: retained for 7 years in accordance with applicable UK and EU tax and accounting legislation
• Contact form messages: retained for up to 3 years for correspondence record purposes
• Marketing consent records: retained for 5 years from the date of consent
• Suspended accounts: data may be retained for up to 5 years to prevent reregistration in breach of our Terms of Use

5. Who We Share Your Data With

We do not sell your personal data to third parties. We may share your data with trusted service providers who assist us in operating the platform, subject to strict confidentiality and data processing agreements. These may include:

• Hosting and cloud infrastructure providers
• Email delivery services for transactional communications
• Analytics providers (data is anonymised or pseudonymised where possible)
• Legal and compliance advisors where required
• Regulatory or law enforcement authorities where required by applicable law

In the event of a merger, acquisition, or sale of assets, your data may be transferred to a successor entity, subject to the same privacy protections.

6. International Data Transfers

Where your data is transferred outside the United Kingdom or the European Economic Area, we ensure that adequate safeguards are in place — such as Standard Contractual Clauses approved by the relevant supervisory authority — to protect your personal data to an equivalent standard.

7. Your Rights

Under UK GDPR and EU GDPR, you have the following rights regarding your personal data:

• Right of access: to request a copy of the personal data we hold about you
• Right to rectification: to request correction of inaccurate or incomplete data
• Right to erasure: to request deletion of your data, subject to legal retention obligations
• Right to restrict processing: to request that we limit how we use your data in certain circumstances
• Right to data portability: to receive your data in a structured, machine-readable format
• Right to object: to object to processing based on legitimate interests, including direct marketing
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting prior processing

To exercise any of these rights, please contact us at info@pgmeurocat.com. We will respond within 30 days. If you are unsatisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) or your local EU supervisory authority.

8. Cookies

We use session cookies that are strictly necessary for the operation of the platform — including authentication, cart management, and security (CSRF protection). These cookies do not track you across third-party websites and do not require your consent under UK/EU law as they are technically essential.

We do not currently use analytics, advertising, or third-party tracking cookies. If this changes in the future, we will update this policy and obtain your consent where required.

9. Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, or disclosure. These include encrypted data transmission (HTTPS/TLS), access controls, and secure server infrastructure. While we take all reasonable precautions, no method of internet transmission or electronic storage is completely secure.

10. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before submitting any personal data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via the platform or by email. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the platform following any update constitutes your acceptance of the revised policy.

12. Contact

For any privacy-related enquiries, requests, or complaints, please contact us: